Please contact the designer (link to returns made easy section – coming soon) that you would like to return an item to for authorisation of return.
We hope that you’ll love your order, but if it isn’t quite right, we’re happy to refund or exchange it for you.
As our loyal and valued customer and live in the UK, we will arrange the free return service for you for a fee of £9.99. If you chose to arrange the return by yourself, the shipping costs are your responsibility. We advice that you send all returned items by a tracked and signed service.
If you live outside of the UK and would like to return an item, a fee of £19.99 for Europe and will be deducted from the refund amount.
You must return the goods in the same condition in which you received them, with their original packaging. Unfortunately, we cannot accept returned goods under the following circumstances:
If the goods have been worn
If the tags on the goods have been removed
If the goods aren’t in exact condition as when sent
If the goods are sealed for health or hygiene reasons and you have unsealed those goods after receiving them
Please note that you cannot return any goods that have been made to rder or customised to you
To exchange the goods, you will need to return the original goods and then place a new order. You will receive a full refund for the original goods
Please ensure that you return goods to us no longer than 10 calendar days after the day on which you have received the item
Refunds will be issued to you within 10 working days of the designer receiving the returned goods
Refunds may be reduced for any diminished value in the goods resulting from your excessive handling of them. For the purposes of this Return Policy, “excessive handling” means any more handling reasonable required to ascertain the nature and characteristics of the goods in question meaning no more than permitted in a shop.
Accepted returns will be can only be credited to the original payment method.
Return address will be provided to you by the designer who you would like to return the good to, go to ‘Return An Item’ (link to returns made easy section – coming soon)